Frequently Asked Questions.

Most websites take between 2–6 weeks depending on the complexity, number of pages, and how quickly content and feedback is provided. We'll give you a clear timeline before we start and keep you updated throughout.

Every website we build is fully responsive and tested across mobile, tablet and desktop. With over half of web traffic coming from mobile devices, this is never an afterthought, it's built in from the very start.

Yes, if your site is built on WordPress you'll have a simple admin panel to update content, add blog posts and make basic changes yourself. We'll show you how it works before handover, and we're always available if you need a hand.

Yes. We build e-commerce sites using WooCommerce on WordPress, which gives you a fully manageable online shop. Get in touch to discuss your requirements and we'll advise on the best approach.

Ideally yes, you know your business better than anyone and your own content will always perform better than generic copy. We can help advise on structure and copy if needed, and we can source stock photography where required.

Yes, 40% of our websites are built on WordPress. It's flexible, easy for clients to manage and has a huge ecosystem of tools that allow us to build almost anything. We also offer bespoke hand-coded builds where WordPress isn't the right fit.

Yes. We can clean up hacked sites, restore from backups, fix broken functionality and put proper security measures in place to prevent it happening again. Get in touch as soon as possible if this happens.

Yes, we offer regular service contracts for WordPress sites covering updates, security monitoring, backups and general support. This keeps your site healthy and gives you peace of mind without having to think about it yourself.

Absolutely. We've inherited a number of clients from other developers and agencies. As long as we can get access to the site, we can take it over, get familiar with how it's built and start supporting or improving it.

We build WordPress sites with performance in mind, clean code, optimised images, minimal plugins and proper caching. Pair that with our Litespeed hosting and your site will load quickly on any device.

Yes, we offer fast, reliable UK-based hosting with SSL certificates, daily backups and ongoing support included as standard. We have two packages: Basic Brochure Site Hosting for smaller HTML/CSS sites, and WordPress Litespeed Hosting for WordPress builds that need maximum performance.

Litespeed is a high-performance web server that's significantly faster than standard Apache hosting. Combined with Litespeed Cache for WordPress, it dramatically reduces page load times, which improves user experience and helps with Google rankings.

Yes, all sites on our hosting are backed up daily. If anything goes wrong we can restore a recent version of your site quickly, giving you peace of mind that your data is always safe.

Yes, SSL is included as standard on all our hosting packages. This means your site runs on HTTPS, which is essential for security, trust and Google rankings.

Yes, we can migrate and host sites built elsewhere. We'll handle the transfer, test everything is working correctly and get you set up on our servers with minimal disruption.

Yes, we set up professional email hosting under your business domain (e.g. you@yourbusiness.co.uk). This looks far more professional than a Gmail or Hotmail address and builds trust with your customers.

Yes, we set up and migrate to Microsoft 365, which gives you professional email through Outlook, access to the full Office suite, and cloud storage via OneDrive and SharePoint. It's the industry standard for small businesses.

Yes, we handle email migrations from your existing provider, including importing your existing emails, contacts and calendar data so nothing is lost in the transition.

Yes, we can set up shared mailboxes, distribution groups and multiple user accounts for your team. Whether it's a single inbox or a whole office, we'll get everyone set up and working.

As part of our Microsoft 365 service we also set up OneDrive and SharePoint for cloud file storage, sharing and collaboration, plus automated backups so your data is always protected.

Our IT support covers everything from setting up new computers and printers, to troubleshooting software issues, network setup, cloud migrations, email setup and general day-to-day tech problems. Think of us as your own local IT department.

Both, many issues can be resolved remotely, which is faster and more convenient. For anything that needs a physical presence, we're happy to come to your office in the Bournemouth area.

Yes, from networking and Wi-Fi setup to computers, printers, email accounts and cloud storage, we can get a new office fully set up and ready to go from scratch.

Yes, we can put together a regular support arrangement so you have a reliable point of contact for all your IT needs, without having to find someone new every time something goes wrong.

We aim to respond to all enquiries within the same working day. For urgent issues we do our best to turn things around as quickly as possible we know downtime costs businesses money.

Yes, we handle website migrations from start to finish. We'll transfer all your files, databases and settings across, test everything thoroughly, and switch the domain over with minimal downtime.

We aim to make migrations as seamless as possible. In most cases there is little to no downtime, we build the site on our servers first, test it thoroughly, then switch the DNS over. Any interruption is typically very brief.

Yes, we can migrate both your website and email hosting at the same time, including all existing emails, contacts and calendar data. We'll make sure nothing is lost in the process.

Absolutely, this is something we do regularly. As long as we can get access to your site and hosting, we can take over management, make improvements and be your point of contact going forward. We've helped a number of clients move away from developers they were no longer happy with.

Usually just access credentials to your current hosting account and domain registrar, we'll handle the rest. We'll walk you through exactly what we need when you get in touch.